Can I amend my order after I have placed it?

This does depend on what stage your order is at in the manufacturing process. Please contact our customer care team with your requested change and we’d be happy to look into this for you.

What payment methods do you accept?

We currently accept Visa, Mastercard.

Are my details safe when shopping with you?

Absolutely! We take our customer’s privacy very seriously. Have peace of mind using our website with the knowledge that you’re protected by cybersecurity. We also use Stripe, one of the best online payment systems that handle billions of pounds every year around the World.

Can I cancel my order?

This does depend on what stage your order is at in the manufacturing process. Please contact our customer care team with your requested change and we’d be happy to look into this for you.

When will my order be dispatched?

Once your order has been placed, it should be dispatched within 1-2 weeks of order receipt. From then, delivery can take 3-5 working days in the UK. International parcels will be longer and are usually around 7-10 working days. As soon as your order has left our studio, you will receive an email notification to let you know.

What is your return policy?

On standard items, you can return your order within 14 days of receipt, as long as it is unused and in its original packaging. Personalised and bespoke items cannot be returned unless faulty. Please include your order information with the return so we know who you are. A refund will then be processed back to the original payment method used. Postage for the return will not be refunded unless the item is faulty. Please contact our customer service team before arranging a return. Full details are available on our returns policy page.

My order has arrived damaged, what do I do?

We’re very sorry that your parcel has arrived damaged with you. Before every item is sent we take great care checking the quality and securely packing it for a safe delivery. Please get in contact with our friendly customer care team within 10 working days of delivery and we do all we can to help resolve this for you.

I live outside of the UK, can I still make a purchase with you?

Absolutely! All you need to do is select your country destination at checkout and the shipping cost will be calculated at checkout for you.If you can’t find your country on our list, please do feel free to contact our customer care team and we’d be happy to help with this.

BOXXCO Gift Card

Let them choose the case their build deserves

Buying a display case for someone else means knowing exactly which sets they've built, which are still in the box, and whether they'd want a glossy base or a mirrored backdrop. A BOXXCO gift card skips the guesswork: they choose, and you still get the credit for the idea.

Our cases are made from crystal-clear, recyclable acrylic and sized to fit specific LEGO® sets, with a choice of glossy or matte bases, clear, mirrored or printed backdrops, and personalised box stickers. For MOCs and anything else, there's our any-size custom display case.

Buy it now, send it on the day

Getting organised for a birthday or Christmas? Choose the date you'd like it to arrive, up to a year ahead, and we'll email it to them that morning. Until then you can send it early or change the email address from your account, or from the link in your order confirmation if you checked out as a guest.

How it works

Choose an amount. Pick one of our suggested amounts, or enter any whole amount from £10 to £500.
Tell us who it's for. Add their name, who it's from, and an optional message.
Choose how to give it. We email it to them, as soon as you pay or on the morning of a date you pick. Or choose Printable PDF and we'll email it to you to print and hand over.
They spend it. They add the code to their BOXXCO account and the balance is ready to use, all at once or over several orders.

Gift cards can be used for 2 years from the day they're sent, so there's plenty of time to decide. Once added to their account, the balance stays there until they spend it.