BOXXCO – TERMS OF USE AND TERMS & CONDITIONS OF SALE

1. Terms

By accessing the website at http://www.boxxco.co.uk, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

• a. Permission is granted to temporarily download one copy of the materials (information or software) on BOXXCO’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
  • i. modify or copy the materials;
  • ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • iii. attempt to decompile or reverse engineer any software contained on BOXXCO’s website;
  • iv. remove any copyright or other proprietary notations from the materials; or
  • v. transfer the materials to another person or “mirror” the materials on any other server.
• b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by BOXXCO at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

• a. The materials on BOXXCO’s website are provided on an ‘as is’ basis. BOXXCO makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
• b. Further, BOXXCO does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall BOXXCO or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on BOXXCO's website, even if BOXXCO or a BOXXCO authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on BOXXCO's website could include technical, typographical, or photographic errors. BOXXCO does not warrant that any of the materials on its website are accurate, complete or current. BOXXCO may make changes to the materials contained on its website at any time without notice. However BOXXCO does not make any commitment to update the materials.

6. Links

BOXXCO has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by BOXXCO of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

BOXXCO may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Product Images

Please note that while our product images might showcase LEGO sets within the display cases, we're only selling the display case. LEGO sets are not included and are shown for illustrative purposes only.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

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1. Definitions

• 1.1 “Boxxco”, “we”, “us” or “our” means BOXXCO.
• 1.2 “You” or “Customer” means the individual or entity purchasing goods from us.

2. Ordering and Acceptance

• 2.1 All orders are subject to acceptance by BOXXCO.
• 2.2 A contract is formed when we provide you with an order confirmation on screen and/or by email.

3. Pricing and Payment

• 3.1 Prices are quoted in GBP and include VAT for UK-based customers, as displayed on our website or quotation.
• 3.2 For customers accessing the website from the United States, prices are displayed in USD and do not include VAT or other UK sales taxes.
  All deliveries to the United States are sent on a Delivered Duty Paid (DDP) basis, meaning all duties, import taxes, and customs clearance charges are included in the price you pay at checkout. You will not be required to pay additional import fees on delivery.
• 3.3 Payment is due at the time of order unless otherwise agreed.
• 3.4 Prices are subject to change. Orders that have already been paid for are not eligible for price adjustments or partial refunds if a sale or discount is introduced afterward. This does not affect your right to a refund for faulty goods or to cancel eligible orders under the Consumer Contracts Regulations.

4. Delivery and Lead Times

• 4.1 Delivery options and availability are subject to change without prior notice.
• 4.2 Lead time is 1–2 weeks from when an order is placed. We reserve the right to amend this during busier periods.
• 4.3 We are not liable for any delays caused by couriers or third-party carriers.
• 4.4 Pre-orders are not subject to standard lead times and may be subject to change.
• 4.5 Lead times do not account for order holds caused by issues such as artwork errors, incorrect information, or awaiting customer response. These may impact your total lead time.
• 4.6 Pre-order dimensions are subject to change prior to launch. We reserve the right to adjust specifications.
• 4.7 Delivery Restrictions: We do not deliver to the Channel Islands or Jersey as standard. Orders placed for these locations will include VAT, and additional shipping charges may apply. A member of our customer service team will contact you with any applicable charges.
• 4.8 You are responsible for providing accurate delivery details at checkout.

5. Customer Responsibility for Delivery Information

• 5.1 We are not liable for deliveries sent to an incorrect or incomplete address provided by the customer.
• 5.2 Third-Party Delivery Instructions & Safe Spots:
  If you instruct a courier to leave goods in a “safe spot” or alternative location, BOXXCO is not liable for theft, damage, or loss.
• 5.3 Failed Deliveries & Redelivery:
  If no one is available to receive the goods, the parcel will be returned to us. This may take up to 10 working days. Once received, we will contact you to arrange redelivery. A redelivery charge may apply.

6. Right to Cancel (Cooling-Off Period)

• 6.1 You have the right to cancel your order within 30 calendar days of receiving the goods.
• 6.2 To cancel, you must notify us in writing within this period.
• 6.3 This right does not apply to personalised or made-to-order goods (see Section 8).
• 6.4 Returned items must be unused, in original packaging, and in a resalable condition.
• 6.5 You are responsible for return postage unless the goods are faulty or not as described.

7. Returns, Refunds & Faulty Goods

• 7.1 Faulty, incorrect, or incomplete items must be reported within 10 working days of delivery.
• 7.2 Issues reported after this period will still be considered, but replacement fees may apply.
• 7.3 You must provide timestamped photographic evidence and retain all packaging for review.
• 7.4 Missing deliveries must be reported within 30 calendar days of the expected delivery date to initiate a courier dispute. Claims made after this period may not be eligible for resolution.
• 7.5 Refunds for confirmed faults or valid cancellations will be processed within 5–10 working days.
• 7.6 Where appropriate, we may offer a repair, replacement, or refund at our discretion.
• 7.7 Personalised items that are not faulty or damaged are non-returnable and non-refundable.

8. Personalised Items and Bespoke Products

• 8.1 Personalised products are made to order based on the information you provide. Under Regulation 31 of the Consumer Contracts Regulations 2013, these are exempt from the right to cancel.
• 8.2 Orders for personalised items cannot be changed or cancelled once submitted due to automated production. This includes Bespoke Custom Size Display Cases.
• 8.3 Bespoke display cases are custom-made to your specified dimensions and preferences. We are not liable for incorrect measurements provided by the customer or for compatibility issues with LEGO sets or other contents.

9. Rewards and Discount Codes

• 9.1 Reward points are allocated to your account upon shipment of your order.
• 9.2 Discount vouchers cannot be used in conjunction with other offers unless otherwise stated.
• 9.3 Reward points must be applied at checkout and cannot be added after purchase unless at our discretion.
• 9.4 Email addresses must be verified before purchase for reward points to be applied.
• 9.5 Discount vouchers and codes must be applied at the time of checkout and cannot be redeemed retroactively or exchanged for refunds.

10. Assembly and Handling

• 10.1 Please inspect items before assembly. We are not liable for any damage occurring during assembly.
• 10.2 We are not liable for damage resulting from improper assembly or from mishandling of the display case, including any damage to items placed inside.

11. Limitation of Liability and Force Majeure

• 11.1 Our liability is limited to the value of the goods purchased.
• 11.2 We are not liable for indirect or consequential losses, including but not limited to loss of profit, opportunity, or data.
• 11.3 We are not responsible for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, courier delays, or supply chain disruptions.
• 11.4 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded under UK law.

12. Chargebacks and Customer Conduct

• 12.1 Chargebacks:
  Customers must contact our support team to resolve any concerns before initiating a chargeback.
  If a chargeback is submitted without prior contact or is found to be unwarranted, BOXXCO reserves the right to recover administrative and processing costs.
• 12.2 Abusive Behaviour:
  We reserve the right to cancel orders and issue refunds if abusive, threatening, or inappropriate conduct is directed at our staff, provided goods have not been delivered. We do not accept liability for any resulting indirect or consequential losses.

13. Governing Law

• 13.1 These Terms are governed by the laws of England and Wales.
• 13.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Legal Disclaimer

These Terms & Conditions are intended to provide general guidance in compliance with UK consumer law as of the date of publication. They do not constitute formal legal advice. We recommend consulting a qualified solicitor to review and tailor these terms to your specific business needs and regulatory requirements.